Miniso lajpat nagar - Extremely Disappointing Experience at Miniso Lajpat Nagar store

Dear miniso customer service

I am writing to express my profound disappointment and dissatisfaction with the experience I had at your Lajpat Nagar store today with my friend Sameer. As a loyal patron of Miniso, I have always enjoyed shopping at your stores, but today's encounter left me deeply disheartened and disillusioned.

Upon entering the store, I was met with disrespectful behavior from the staff, who not only spoke to me rudely but also informed me that my entry to the store was prohibited without any valid explanation. When I questioned this treatment, I was directed to the billing counter, where I was informed by a rather uncooperative staff member that it was at the manager's discretion to allow me to make a purchase.

Such treatment is not only unacceptable but also reflects poorly on the reputation of your brand. Furthermore, when I attempted to address my concerns with the manager, I was met with dismissive responses and was informed that my grievances would not be entertained.

To add insult to injury, I was informed that my entry was prohibited at another Miniso store in Malviya Nagar, with no plausible explanation provided. This blatant disregard for customer satisfaction and disrespect towards loyal patrons is utterly reprehensible.

I urge you to take immediate action to rectify this matter and ensure that such incidents do not occur in the future. Customers should feel valued and respected when patronizing your establishments, not subjected to mistreatment and humiliation.

I sincerely hope that you will address my concerns promptly and take the necessary steps to uphold the standards of professionalism and customer service that are expected of a reputable brand like Miniso.

Yours Customer