Savana By Urbanic - Extreme delay in delivery

I placed an order on seventh of June. It has now been over ** days, which is the estimated delivery duration for normal orders as mentioned on the website. This order was placed for the purpose of utilising the items on a trip outside of India because I am aware of the fact that these orders usually take around ** to ** days, I planned and placed the order well in advance. However, due to the callous actions of the brand, I have not received my order and today on the date of the complaint, **th June.The deadline of ** days has passed so long back. It is now absurd.

Even after continuously being in touch with customer care, I have not found a substantial solution to this issue, which is not so dam complicated that a solution cannot be provided to me each time. The consumer service executive tells me that the delivery date has been pushed. This is no way to treat a customer that has placed a huge order. This is not a small amount and such delay that has caused me, a lot of inconvenience will not be tolerated. I am inclined to move the consumer court for deficiency in services.

The brand is not even provided a proper contact number or an option to call a consumer service executive for expedition of the issues. This is a huge nightmare for people who are not able to express their problems through chat and additionally are made to wait in a queue which takes over an hour. This causes a lot of inconvenience to multiple customers who do not have the time to cater through all this . The very purpose of an online e-commerce platform is to make it convenient for a consumer to acquire products if the sole purpose of this brand is to harass and cause mental stress to the customers, then there is no point in running such a brand.

In conclusion, I just like my order delivered ASAP and I shall never be ordering anything from Savana again, and I shall recommend other people also to refrain from engaging the brand in their services.