Gazon Communications India Ltd - Extension of connection

The service provider repeatedly failed to provide stable broadband services despite charging for uninterrupted internet connectivity. Multiple complaints were marked as “closed” without my confirmation and without any effective technical resolution. The provider repeatedly acknowledged outages due to fiber cuts and network flapping through SMS alerts, yet later attempted to deny the extent of service disruption by relying solely on their internal Estimated Time of Resolution (ETR). This amounts to deficiency in service and an unfair trade practice.

Despite numerous service interruptions affecting my daily work, the company has offered only a one-day extension, which is arbitrary, unreasonable, and disproportionate to the inconvenience and loss suffered. Their internal complaint closure records do not reflect the actual service experience and cannot override the consumer’s right to receive the quality of service promised under the subscription agreement.

I therefore seek appropriate compensation, extension of my broadband plan corresponding to the actual period of deficient service, compensation for mental harassment and inconvenience, litigation costs, and any other relief deemed fit under the Consumer Protection Act, ****.