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Jio mart Reliance Industries Ltd - Exchange Not Happened and was cancelled

Pavan Kumar MVNSR filed complaint against Jio mart Reliance Industries Ltd on Dec 29, 2020

Created/requested for exchange of the dress as the one sent is very small and doesn't fit.
But when we checked the status in the Order History, we see the exchange request was cancelled. Asked to arrange for a pickup of the dress and exchange ASAP.
Also, If exchange was not possible, checked if they can cancel the order and arrange for refund.
But there is no resolution till now.
This was happening from November **, **** and it is already ** days.
Every time they send a message that Issue is resolved with no proper resolution[with No Exchange/refund] and they close the request/mail thread.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Jio mart Reliance Industries Ltd

21

Total Complaints

11

Total Resolved

52.38%

Consumer Satisfaction

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