NA - Error Not Resolved Refund penalty
Mursaleen Nissar filed complaint against NA on Oct 7, 2023
Dear Team
I purchased and play balance of **** and I was going to do in app purchases in the application but I got into some error while doing the payment and the error was " Transaction cannot be completed please use different instruments" and for that error I reached out to Google customer service and after telling them the issue they told me after ** hours that the transaction issue has been resolved but when i tried to do the purchase again i encountered the same error again and i reach out to Google again with this concern and now it's been over a month and still I was trying to co-operate with Google but they didn't resolved anything and my money got stuck in the play store due to no reason , Now I had enough and I am demanding a penalty of *** times the cost of the balance that I have in my play store and that's it
I will be attaching the proper evidence
Please look into this matter ASAP
Thankyou
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