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Drivezy - Drivezy Cancels booking without informing and does not process the refund

UDAYARAJAN Pj filed complaint against Drivezy on Mar 8, 2022

I have booked a bike for ** days via Drivezy at ****/- rupees. However on the day of trip start, they cancelled my booking without any prior notifications or communication. I got to know it was cancelled only once when I reached there. But due to unavoidable reasons I had to book a bike again hoping there won't be any issues next time. But again my booking got cancelled in a similar manner. Now effectively in total I have lost ****/- rupees.
They claim to process my refund within just * days. It's been more than a month and still they have not processed my refund amount. There is no proper customer care number where I can talk to them. I have even tried to contact them via email and there is no response from their side. I feel cheated by this scam company Drivezy.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Drivezy

49

Total Complaints

14

Total Resolved

28.57%

Consumer Satisfaction

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