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Drivezy - Taken amount and cancelled the booking Refund not received

Prabhu M filed complaint against Drivezy on Dec 16, 2021

On wednesday evening i booked a scooter in drivezy app, where it took booking amount and received confirmation of booking as well. But when i reached the godown to pick the scooter, no person available literallly i was waiting more than ** minutes screaming at that night. because of this delay i took cab at the late night and paid money for the mistake of drivezy.
And when i check morning the booking is cancelled automatically and there is no response from chat team or any email confirmation about my refund.

I would like to take a strong complaint and get compensated for the mistakes of drivezy.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Drivezy

49

Total Complaints

14

Total Resolved

28.57%

Consumer Satisfaction

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I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

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