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The clothing rack by Divya - Didn t receive package on time

Gauri Kamat filed complaint against The clothing rack by Divya on Nov 21, 2021

Placed an order with The Clothing Track by Divya on Instagram on Oct **th ****. They give a form and ask to fill in the expected delivery date, which I entered was **th November. I added a dupatta to my order later on. And asked if it could be delivered by **th.
I literally had to beg so much to get a reply from them asking anything regarding my order. I had ordered it for my sister's wedding, I didn't get it on time.
I tried to reach them several times via insta, whatsapp, calling but no reply. Literally had to beg for a reply from them.
Finally I managed to get a reply and they said it wasn't ready yet due to dupatta addition.
They said it would take time and will be delivered by **th November.
I haven't received my order yet, nor any shipping detail or tracking id.
Many celebrities like Hina Khan, Komal Pandey etc are promoting this brand on their social media. Please be careful while you order with them.
Also I had to buy another dress last moment from local market, I want compensation for that too and compensation for mental agony caused by them.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

The clothing rack by Divya

4

Total Complaints

1

Total Resolved

25.00%

Consumer Satisfaction

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