Nobroker in - Denied for refund

I contacted https://t.co/do*aSgbxic on ** July ****, asked them for finding a house for me immediately and made payment of ****, the customer care executive lured me for taking a higher plan which is refundable if I do not get property from https://t.co/do*aSgbxic and get it from any other source. He also promised me to activate the account within ** mins of payment, as I was in need of house urgently I agreed to him and made the payment.

But my account got activated after * days which was almost useless for me, I contacted rudra (my relationship manager many times over call) but he said he cant do anything.

My initial requirement was to find a house in Gurgaon but later when their was no hope form nobroker,in I planned to get a house in noida and intimated Rudra over call to search the house in noida.

Then finally I could finalize a unit by my own in Noida, I had provided the rental agreement to https://t.co/do*aSgbxic and requested them for refund. But they denied saying that I did not fulfill the terms and condition.

I have all the call recording, kindly help me with your email so I can share. They lied to me firstly that they will activate the account within ** mins, and later they denied my refund amount. They also lured me to take their heigher plan. And did not ever helped me in my search ever.

I am attaching my emails, rent agreement, and payment receipt, their are many more documents I can share