Indigo - Denied Boarding by Indigo without any grounds

Arham Shafiq Rahman filed complaint against Indigo on Nov 2, 2024

I was denied Boarding in my Indigo Flight from Delhi to Hong Kong for not possessing a PAR (Pre Arrival Registration) for Hong Kong.
This was not correct as I had a connecting flight after ** minutes as soon as I landed from Hong Kong to China. I had received my boarding pass for my destination. However, I was denied boarding at the gate stating the above reason. The Hong Kong Airport and Immigration department clearly states that passengers can easily transit via their airport even if they dont have a boarding pass.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Indigo

161

Total Complaints

Total Resolved

54.04%

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