Ravi shankar filed complaint against Durian on Nov 21, 2018
I purchased a Sofa set ( Perry: *+* seater) from the Ranchi showroom of Durian during the Diwali sale for Rs. ******. When the sofa set was delivered on November **,****, I found that the *-seater sofa is new but the *-seater sofa is an old/used one. There are general signs of wear and traces of use like colour change (yellowing), creases in the sitting area and flattening of the leather grains ( eg. armrest) . It has also been polished to hide the dust and dirt. When I contacted the dealer ( Kumar Complex, Opposite IGNOU, Road no. *, Ashok Nagar Road, Ranchi, Jharkhand, ******) , I was assured that the sofa will be replaced but they do not seem to have any such intentions. They have been avoiding my phone calls and delaying the matter.

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

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