Mohamed Fahad filed complaint against Wakefit on Nov 14, 2024
I had purchased wakefit wardrobe from flipkart on **th September **** and the product was delivered on *st October **** and then no installation was done till **th October and on **th oct when installation was done, multiple parts were damaged by the carpenter and when contacted wakefit they asked for a video where I provided video twice via email and they confirmed that they'd be sending the replacement and they kept delaying it till Nov *th and then a wakefit carpenter came and told most of the parts have been improperly installed and few parts damaged and asked me to wait and then on Nov **th wakefit called me and told me that installation was previously done by third party so they won't provide any replacement or refund now. Now on contacting flipkart they are telling installation was done by wakefit and wakefit is telling installation is done by flipkart agent.
Now I am stuck with a damaged product while neither wakefit nor flipkart are providing support. I have all the mail's and audio recording from wakefit where they have harassed me over ** days without providing support and confessing they took over ** days to send a carpenter. This has been very disturbing for me for over a month and I have wasted a lot of time on getting a simple functional wardrobe. I will attach all the emails and audio logs necessary.

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Product got delivered with broken piece on **-May. Have been following up with replacement and installation since them, no one is bothered to address the issue rather than giving the response of wait for **-** hours...
I purchased * door wardrobe from wakefit. No installation. It’s been **days after product delivery.
I have ordered a cot and mattress in wakefit showroom Velachery on October. I haven't received full product untill now. Customer care service not providing enough information and cannot contact authorised person.
My wakefit order is delayed since ** Oct. I’ve contacted the team multiple times and they finally said they’ve no updates. There’s no option to cancel the order. I am frustrated by following up with DTDC and Wakefi...
I ordered a bed from wakefit which got delivered on on ** may, and it was clearly stated that the installation would be completed within * days. However, despite multiple follow-ups via phone calls and emails, no o...