Wow skin science - Delay in delivery and no support from customer care services

**Complaint Against**: WOW Skin Science Pvt Ltd (buywow.in) + Xpressbees Logistics Pvt Ltd

**Order Details**:
- Order ID: BW*************
- AWB/Tracking Number: ***************
- Order Amount: ₹**** (Prepaid)
- Order Date: **/**/****
- Expected Delivery Date: */*/****

**Complete Problem Statement**:
My order from WOW Skin Science worth ₹**** has been stuck at Xpressbees destination hub in Malegaon, Maharashtra for **more than * days**. Despite the parcel being in the same city, **no delivery attempt has been made**.

**WOW Skin Science Failures**:
*. Promised **-hour re-delivery via email but completely failed to deliver
*. AI chatbot shows "connecting to agent" but never connects to human support
*. Customer care numbers (+** **********, +** **********) are either invalid or disconnected

**Xpressbees Logistics Failures**:
*. Complaint submitted on their website but no action or response received
*. Parcel lying idle at local hub with zero delivery attempts

**My Losses & Harassment**:
- ₹**** payment blocked for *+ days
- Complete waste of * week time following up
- Mental stress due to unresponsive customer service

**Documents Available** (Ready to upload):
✓ Order invoice & payment proof
✓ Tracking screenshots showing "At Destination Hub" status
✓ WOW email promising **-hour delivery
✓ Screenshots of failed AI chat attempts
✓ Xpressbees website complaint proof

**Final Demand**:
*. **Full refund of ₹**** + ₹**** compensation** (Total: ₹****), OR
*. **Immediate delivery within ** hours**

I authorize Voxya to send **legal notice** to both companies and escalate to Consumer Court if needed. Ready to pay escalation charges.