Livspace Home Interiors ECommerce Private Limited - Delay By Livspace

Chronology Of Events –
*) Signoff docket was approved on **th March ****.
*) Home should had been in Move-in Ready Stage on **th May ****.
*) First batch of modular reached site on **th May ****.
*) **th May **** onwards, it was discovered that many modular which reached site was not as per final documents as well as many modulars were not even reach site/not ordered.
*) On **st May ****, Design General Manager confirmed that in next **-** days everything will be done and order will be raised today. However, orders were not raised.
*) After escalating the matter with company, finally project team shared the next action for most of the issues known to customer and requested time to finalize next step for few of the issues on **th May ****.
*) Still after **th May **** connect, orders were not raised and customer was left with no proper update on progress.
*) Post escalating the matter, customer was informed that the project team is waiting for fund allocation.
*) On *th June ****, Design Manager confirmed that they have completed all the process and approvals and mentioned that in a day or two they will send us the timeline and order status.
**) On **th June ****, Design Manager confirmed that she has raised the order for the modular scope of work and they need to wait for the fund allocation to further raise the custom scope of work on Monday (**th June ****), however her statement contradicted the information shared by operation lead.
**) After strolling customer till **th June ****, again Design Manager mentioned that we will receive a call from Operation Manger shortly regarding the project timeline status.
**) Since, then no one is taking responsibility of updating the project timeline or if all the orders are properly raised or not. In interim during face to face meet with Operation Lead and other discussion over call customer discovered that some orders are getting cancelled and re-raised (reason unknow/not shared), many custom work POs are not correct or not raised.
**) Customer has followed all possible and known escalation option to raise the concern with company at different stages, involving even the Business Unit Head (South and East), Escalation Manager, Care Team, Grievance Officer, etc. but was not able to receive accurate and transparent update/progress and was left unanswered multiple time for couple of days.
**) As per todays work status, none of the room is fully completed living room, master bedroom, guest bedroom, kids’ bedroom and kitchen all has either pending work, wrong design, other issues for which there is no clarity on completion/correction.
**) Ask, is to complete ***% as per the signoff documents on or before **st July **** or cancel/take back your items and refund ***% of amount.