Livspace Home Interiors ECommerce Private Limited - Money not refunded

I have paid an amount of *****/- for project confirmation. And designer have mentioned about the cancellation policy that if we choose to cancel the project, we can buy a product at worth of *****. We opted for cancellation after a week due to budget constraints. Later the designer have left the company. The new staff are now forcing me to buy a product of worth *lakh rupees instead of *****/-. This is totally unfair. Please resolve this issue at the earliest possible.