Xiaome Mi - Defective REDME TV within warranty period has not been replaced inspite of escalation to the Company

Anand Nanjan filed complaint against Xiaome Mi on Jul 25, 2023

I have purchased a REDME SMART TV X** (IMIE/SN-*****/D***********) on *rd July, ****. The TV developed display problems and was replaced in october ****. A similar problem occured on *th June ****. I have raised a service request and their technician visited and said that the TV has to be replace. I have since followed up with Xiaomi TV's grievance cell vide grievance number G************* and the matter has not been resolved as yet.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Xiaome Mi

Total Complaints

Total Resolved

37.50%

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