Shop Cj Network Private Limited - defective product delivered

my details: prahlad singh punia
add - gf, ganga sadan, *st street, azad nagar, dungarpur-******
mobile No **********

brief on complaints - order no **********
sub order no. *********
*, name of company shop cj
*. product bought - smart wash portable handy washing machine
*. ordered on line
*. cash on delivery - rs ****

on switching on the product gave a burning smell so repacked it and complained by e-mail to them. mail trail enclosed. to date no refund has been processed.
On calling felix people they don't have any convincing reply.


prahlad punia <prahlad.punia@gmail.com>
apr **

to response
i would like to retrurn the washing machine received today vide order no
**********

With Best Regards,

prahlad
**********
* older messages

prahlad punia <prahlad.punia@gmail.com>
apr **

to shopcj
Need some action. Not email.
Please return the money.


ShopCJ Response
Apr **

to me
Dear Mr. Prahlad,



Greetings from ShopCJ!



This mail is in regards to your complaint against Order number **********.



Please accept our apologies for the inconvenience caused to you.



We would like to inform you that we have already forwarded your concern to the Felix Customer Care Team, with complaint no HS*************. Brand Executive would contact you within ** hrs and assist you to resolve the issue. We request you to kindly wait for ** hrs for final resolution.



If you want to contact Felix Customer Care team, please call at **********/**********.



For any further assistance, please write back to us or call us on *********** between **:** am to *:** pm.



We value your association and assure you of our commitment to serve you better.





Thanks & Regards

Anil
Customer Support Executive
ShopCJ

***********




The product
With Best Regards,

Prahlad
**********