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Pinhealth - Damaged Product Picked up but Money not refunded

Praharsha filed complaint against Pinhealth on Dec 15, 2018

Order PIN****** confirmed (Reference-Id : *****)
Dated Dec ** **** - Ordered Dabur Honey *Kg **(Qty)
Dec ** **** - Received the products which are damaged.
Dec ** **** - Return Pickup complete
There is no update till now on the refund after multiple follow ups because the picked up item wasn't delivered to their warehouse.
I am not sure how I can help with that. I have the contact of the person from expressbes courier company who took the damaged product from my end.
Attaching the images of the product I received and returned

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Pinhealth

2

Total Complaints

0

Total Resolved

0.00%

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