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e bay - damaged product delivered

MOHD IRFAN filed complaint against e bay on Mar 29, 2018

I have ordered a one plus *t mobile phone, but when i received the product, the product was damaged, and when i asked for refund and return.
They rejected my request saying that the " the mobile phone is refurbished and not eligible for return.

But term refurbished was not mentioned in the product name.

And i raised my complain on the same day i received the product. I even said that send me new one plus *t mobile phone, i will pay remaining amount.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

e bay

3

Total Complaints

2

Total Resolved

66.67%

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