Loading...
Rishabh filed complaint against Nice Maple on May 30, 2024
On **th April ****, I visited Nice maple showroom and placed order for Bluefly Premium Bed with storage and hydraulics. In addition to it, i had asked for customization which were ** inch depth storage box and premium leatherette cushion. This was done after consultation with their sales team. The bed was delivered to our home in Gurgaon after much delay and infinite follow ups.
The bed received was in a defective and damaged state(attaching pictures). I immediately called customer care and was asked to take the delivery at that time and later send pictures and videos to the customer support team for them to take any action. I immediately sent them an email with list and evidence of all the defects and asked for full refund.
After * weeks they have denied full refund and are hell bent on replacing the storage box. They are not at all concerned about other concerns i had raised about incorrect design and quality of bed. Also, they are not at all honoring their return policy which states " *-day return policy, in case of different, damage or defective item".
Order no. - NM****
All proof of email and call communication are there with me.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I purchased a hydrolic bed , which supposed to delieved within * weeks , and I waited for * weeks and there was progress , I started calling them , for each call they came up with some or other reasons. after * mont...
My order from Nice Maple (order no.NM****), one L-Shape sofa and a lounger has not been delivered since a month now. Every-time I call customer service they say they dispatched it, but not provide dispatch details a...
My order from Nice Maple (order no.****), a queen pro bed with hydraulic storage, has not been delivered since a month now. Everytime I call customer service they say they ll dispatch in ** hours but days go by and...
My *-seater sofa was delivered in Gurgaon after a delay of * days after infinite follow ups. The sofa received was in a defective state(attaching pictures). I sent them an email right away with list of all the defec...
Nice Maple delivered a bed worth INR ***** in color different from what we have ordered. The quality was so poor with glue smelling even after one month. Multiple calls and messages and no revert from anyone. They p...