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AMIT PANDEY filed complaint against Make My Trip on Jan 7, 2018
I had booked MMT cab for *th jan. It was supposed to pick myfamily from LTT station Mumbai at *:** am. As the train get delayed I called MMT customer care to reschedule the trip for * am. and informed the same thing to the driver. I got a call from +************ at * am and customer service guy told me tat he weill contact thevendor and let me know the status by * am. i did not recieve any call after that. i called your custer care (***********) again at *:** am and they said that you will get cal from sevice guy in *-*** min. i got next call at *:** am from Ms. Simran. She told me that your booking is cancelled and you will not get any refund.
i would like to tell you that my family was waiting at the station and i did not get any sort of communication regarding cancellation and refund on phone or email. This is completely unprofessional. I want my money to be refunded at the earliest.
Without even completing the trip or even informing the customer how can they cut the complete money?
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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