IndusInd Bank - Credit card fraud charges INDUSLAND BANK not allowing to raise DISPUTE with FIR copy evidences

Dated **.**.****, we had been victim of cyber fraud and credit card fishing by call. The caller said he is from Amazon, we need to click certain link to get the Refund we had long pursued with Amazon. Once clicked, our * credit card and * debit card information was stolen. The perpetrator hacked our system, got the card and OTP details, without asking us. They made fraud transaction of Rs. ***** within a minute. Then the caller said these are transactions from Amazon and will be refunded. By no means the * transactions were done by our consent. The OTP sent by bank was hacked from the already hacked system without our knowledge. Bank did not alert us ever on not to click the link we had clicked expecting refund from Amazon.in. The * Transactions reference :T
* **/**/****-PAYU PAYMENTS PVT LTD **
Amt: *,***.**
* **/**/****- ANI Technologies Pvt.
Amt: *,***.**
Also, we had received call from Bank immediate after this fraud and informed them to raise Dispute on the * charges done without our consent. The bank, Bank employees are only mocking us for being victim of cyber fraud and only keen to charge Interest on the * charges by Not RAISING THEM AS DISPUTE as per the RBI guideline. Bank is ignoring out Police FIR, email from Cyber Cell, Voice record of the whole crime when it happend. Our Emails, posts to RBI, CBI, CID, Karnataka DGP and more. We requested Bank to RAISE dispute on the * reported charges during the time Investigation is onging from Police. Indusland bank refuse to do so and keen to collect interest charge on the Disputed amount. It is Unfair practice from bank itself. We need justice against the criminal for sure as we filed. During the investigation the two charges need to be listed as DISPUTE in bank. We are in extreme mental stress, pain from the financial fraud, and NON-COOPERATION OF INDUSLAND BANK despite our submission of all evidences, FIR copy and more. We need fair practice from Bank as Bank's responsibility toward reported fraud charge can not be limited to scolding customer only for being victim and Ignoring FIR, police report, evidences and all to COLLECT INTEREST AMOUNT of the fraudulent charges. If required, bank could do preliminary investigation over the submitted proof. We are attaching the FIR, our emails to bank, Bank's response, our letter to RBI, Our police report to multiple cyber cells. Also, we have the audio available for the crime incidentally recorded as it happened. Need your urgent help. Kindly help. Thanks & regards. Mrs. Piyali Pal. Age: