Amazon online shopping - Courier Cost not return

I was Buy a One product in amazon online shopping. Unfortunately its Damage Product i called Amazon customer care they are Say Its full of Seller product so You Self courier this product on **.**.****. But still My Courier Charges not return Seller Receive my Product. But still not my Courier cost not return its **** Rupees. I called More than ** times include mail also But no response. So Please do Support me i have Attached my Courier slip and My Order id I given belwo.

Order id : Your Amazon.in Order # ***-*******-*******
Please Sample Mail received from Amazon.


Mail from amazon.
Hello Sikkandar Moideen,

Thank you for sending the snapshot of the courier receipt. I appreciate your efforts.

I am sorry to hear that after contacting ** times in the past * months your issue haven't resolved yet.

I apologize for the inconvenience caused to you. Please be assured, I'll help you in this.

If the seller haven't issued the refund of return shipping charges then we will issue from our end.

We will take responsibility of your refund. I will assure you that you will not bear any loss in this.

We have a separate team who deals with these issues.

In order to help you in this without any further delay, we have successfully forwarded this issue to our concerned team to look into this and they will resolve your issue at the earliest.

here is the complaint number "P********". You can keep this as your reference.

In this case would it be fine if I request you to wait for *-* business days by "Mon Sep ** ****" is the maximum time I am asking you to wait. We will get back to you at the earliest.

I realize that at this point of time asking you to wait would be disappointing, however, I hope you understand that it is very important for us that we provide you with accurate and expedient resolution and I find that this is the best way to be certain that your issue is resolved more appropriately.

I request you to consider this as a rare and isolated incident and give us another chance to serve you better, as end of the day, your satisfaction is ours.

Customer satisfaction is something that we take very seriously and would never compromise under any circumstances.

And I can assure that your last experience will not be continued.

It was my pleasure assisting you today. Thank you for being a loyal customer of us.

I highly appreciate your patience and understanding in this regard.

We look forward to seeing you soon. Have a nice day.

We appreciate your feedback. Please use the buttons below to vote about your experience today

Warmest regards,
Hassan
Amazon.in