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JBL by HARMAN - Continuous Delivery of Wrong Model

Nitin Arvind Vishwakarma filed complaint against JBL by HARMAN on Dec 4, 2023

I bought Infinity WYND *** from Jio Mart after * months it was not working properly, there was a manufacturing defects. So I went to Customer Store because it was into Warranty Period of * Year. I did completed all the process, after *-* weeks I received the Infinity WYND ***, but I supposed to get my original model into warranty but they sent me WYND ***. I again complaint for this same about *-* times they again continuously sent me WYND *** Instead of my original product. Then a few days back I got a call from Banglore they said that we don't have that model it's out of stock they'll give me JBL TUNE *** NC but instead of that they again sent me WYND ***. I again don't want to register another replacement request now. Now I just register the complaint in Consumer Rights for getting a Compensation for giving me this mental frustration, my time wastage, giving old Model rather than my Original one.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

JBL by HARMAN

2

Total Complaints

2

Total Resolved

100.00%

Consumer Satisfaction

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I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

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Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.

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