Zudio - Complaint Regarding Unfair Treatment at Zudio Store

Dear Zudio Team,

I am writing this to bring to your attention a very disappointing experience I had at your store today.

I visited your store to buy a lipstick. Unfortunately, there were no testers available, so I removed the plastic wrapper of a sealed lipstick just to see the shade — without opening the actual seal. A staff member immediately confronted me and insisted that I purchase it, citing a board that said "If you open it, you buy it." I hadn’t even noticed that board.

Despite explaining that the seal was still intact and that it was your team’s responsibility to ensure testers are available, I was forced to buy the product. Even the manager refused to understand and did not offer any resolution.

This experience felt extremely unfair and humiliating. As a regular customer, I expect better service, transparency, and professionalism from Zudio. Forcing customers to pay for something they didn’t even use is not acceptable.

I hope this matter is taken seriously, and appropriate action is taken against the concerned staff. Also, please ensure testers are available to avoid such situations in the future.

Looking forward to your response.

Regards,
Harshita
Store Location – Mukut House , Amritsar, PB
Date of Visit: **th June ****