Mama earth - Complaint Regarding Misbehavior of Sales Representative

Dear Mamaearth Team,

I hope this email finds you well. I am writing to report an unpleasant experience I had with one of your sales representatives at Neus Fiza Mall, Mangalore, while trying to purchase a Mamaearth lipstick on [date].

When I inquired about testing the lipstick before purchasing, the sales representative informed me that testing was not allowed unless I confirmed the purchase. Despite my repeated assurance that I intended to buy the product, she refused to show me the tester. Her attitude was unprofessional and left me feeling quite disappointed.

As a loyal customer of Mamaearth, I have always appreciated the quality of your products and the customer service your brand is known for. Unfortunately, this interaction fell far below those standards.

I kindly request that you look into this matter and take the necessary steps to ensure such behavior does not occur in the future. I trust that you will address this issue appropriately to maintain the excellent customer service your brand is known for.

Thank you for your attention to this matter. I look forward to your response.