VLCC - Complaint for not receiving good service

Dear Sir/Madam,

Myself Ms. Shweta Narayan Mohare had enrolled for slimming sessions at VLCC center, Vadodara on **th March,****.

Since then I have got * sessions and * therapies. Instead of decreasing my weight has increased.

Also while counselling meet, I asked the counselor that I shall pay **% of the amount now, and remaining after a month. Still the receptionist deducted the whole amount from my account while swiping the card. I have paid a hefty amount of Rs. **,***/-.

Since then whenever I call for any query or appointment, I never get call back from VLCC.

Few days back, the therapies were shut down due to covid, for which I was not been informed. Later on, even when it was started, I was again not informed.

I have been trying to call my counselor, since * months, she is never available. The person who attends my call, says that we will call you.

I am a working women, and I dont get time to call them again and again. It is there duty to call me and keep a follow up.

I demand a complete refund of my amount as I have received worst services from VLCC. It was a mental stress for me that after paying so much and believing on their promises for weight loss, all went in wastage. I was highly depressed since then.

In expectation of your favourable and asap response.