Foomer - Complaint Against Fraudulent Practices by Seller Foomer on Social Media

Dealer Details:
• Dealer Name: Foomer
• Address: ***, *nd Floor, Sunrise Complex, Near Lajamani, Opposite Opera Business Hub, Mota Varachaaa, Surat - ******
• Contact Numbers: **********, **********
• Website: www.thefoomer.in
• Instagram: thefoomer.in
• Email: support@thefoomer.in

Complaint:

Dear Sir/Madam,

I would like to file a complaint against an online seller, Foomer, who I believe is engaging in fraudulent practices on social media and through their website.

On October **th, I placed a prepaid order for a shirt after viewing their advertisement on Instagram and their website. I received an order confirmation both via email and WhatsApp, with a tracking page for my order. Initially, the tracking status showed delays, and then it displayed that the order was cancelled by the seller. I continued reaching out to them through calls and messages to inquire about my order but received no response.

On October **th, I texted them, requesting a full refund due to the order cancellation and delay. I mentioned my concerns about fraudulent practices and clearly stated that I no longer wished to proceed with the order. On October **st, I received a notification from Blue Dart that my order had been dispatched, contrary to my refund request. When I tried to contact the seller again, they responded that they were closed for Diwali vacation and would only resume operations after November *th.

After Diwali, I reached out once more but received no further responses. Upon emailing them today, they informed me that the *-day return period had expired, even though I only received the package on November *th, after several requests to cancel the order. The item I received was of poor quality, different from the images on their site, and did not match the size I ordered.

I believe that Foomer is deliberately ignoring refund requests and using deceptive practices to avoid returns, resulting in losses for customers like myself. I kindly request your assistance in securing a refund for my order and taking appropriate action to prevent such practices from affecting more customers.

Thank you for your time and assistance in this matter. Please let me know if any additional information is needed.

Sincerely,
Navneet