Tatacliq - Compensation

Utkarsh Gupta filed complaint against Tatacliq on Apr 30, 2021

Dear Team,

Hope you are doing Well

I am writing to you regarding one of my grievance in connection with one of the company named as Tatacliq an Indian e-commerce company based in Mumbai, India. Parent Company is Tata Unistore Ltd. and Owner Tata Group.
I placed an order online for a new mobile phone and exchange my old phone with the same order on * April ****. The order got delivered and my old phone got picked up at the same time. As per company's policy the refund for exchange product i.e. old phone should come within *-* working days. After the refund not came as per the specified timeline I started following up with the company but every time I follow up with them they told me that the finance team is working and it will take *-* working days. So, I demanded compensation for my time and energy wasted everyday plus the mental trauma I have gone through and the number of days delayed to process the refund amount. I got the call from their management team on **th April **** saying that the finance team had sent the refund payment link to my registered mobile number and email id on **th April ****, but the truth is that I didn't get any link on the **th April **** and I got the link on **th April ****. When I told this thing to the management team person he was not ready to understand and denied that they cannot give compensation and disconnected my call disrespectfully. I feel so cheated and insulted from company's side. Also attaching my mail communication with the company. Please help me in getting the justice

Regards
Utkarsh Gupta

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Damages for loss and agony

Tatacliq

120

Total Complaints

Total Resolved

40.83%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Agrima on Sep 12, 2024

Tatacliq – Refund not issued Closed

I have not received my refund even after cancellation.

suhasini kshirsagar on Mar 2, 2024

Tatacliq – Logistic issue while return and no refund for my orderClosed

This is further escalation on complaint no:********. I had initiated a return on **-Jan. Return cancelled on ** Jan with the reason wrong product returned. I returned the same product which I received from tata ...

Renu choudhary on Jan 16, 2024

Tatacliq – account is disabled Closed

Ordered a jacket from tatacliq and now it shows that the account is disabled

Mala Vachhani on Dec 22, 2023

Tatacliq – Blocked Diactived my Login IdClosed

I have ordered * clothes items like of Rs**** approx and the next day they Blocked my ID as I was unaware of that situation as I thought of it as a normal glitch but when I received the order and then tried to log i...

DivyasaiRatna on Sep 21, 2023

Tatacliq – Packages not delivered Closed

I have placed an order on **th of september and i got a mail on **th of september at *:** pm stating that one of my order i.e Bata Women's Beige Thong Sandals has been shipped .On september**th afternoon aroud *:...