Loading...
Utkarsh Gupta filed complaint against Tatacliq on Apr 30, 2021
Dear Team,
Hope you are doing Well
I am writing to you regarding one of my grievance in connection with one of the company named as Tatacliq an Indian e-commerce company based in Mumbai, India. Parent Company is Tata Unistore Ltd. and Owner Tata Group.
I placed an order online for a new mobile phone and exchange my old phone with the same order on * April ****. The order got delivered and my old phone got picked up at the same time. As per company's policy the refund for exchange product i.e. old phone should come within *-* working days. After the refund not came as per the specified timeline I started following up with the company but every time I follow up with them they told me that the finance team is working and it will take *-* working days. So, I demanded compensation for my time and energy wasted everyday plus the mental trauma I have gone through and the number of days delayed to process the refund amount. I got the call from their management team on **th April **** saying that the finance team had sent the refund payment link to my registered mobile number and email id on **th April ****, but the truth is that I didn't get any link on the **th April **** and I got the link on **th April ****. When I told this thing to the management team person he was not ready to understand and denied that they cannot give compensation and disconnected my call disrespectfully. I feel so cheated and insulted from company's side. Also attaching my mail communication with the company. Please help me in getting the justice
Regards
Utkarsh Gupta
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I have not received my refund even after cancellation.
Ordered a dress of size xxl but got xs. Hence it is just not possible to use it. I asked for return. Courier partner messes up the return by claiming. Product scans a different brand name and hence return rejected. ...
This is further escalation on complaint no:********. I had initiated a return on **-Jan. Return cancelled on ** Jan with the reason wrong product returned. I returned the same product which I received from tata ...
Ordered a jacket from tatacliq and now it shows that the account is disabled
I have ordered * clothes items like of Rs**** approx and the next day they Blocked my ID as I was unaware of that situation as I thought of it as a normal glitch but when I received the order and then tried to log i...