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Richfeel Beauty - COMPENSATION FOR POOR QUALITY AND HARASSMENT

Yashvi Vira filed complaint against Richfeel Beauty on May 24, 2022

DR. APOORVA SHAH & DR. SONALI SHAH ARE FOUNDERS OF RICHFEEL.

HEAD OF SION CENTRE :
HEMA - **********
HIRAL MARU - **********

MONALI SHAH - HEAD OF CUSTOMER CARE - *********

HELLO,
I HAVE HAD AN EXTREMELY UNPLEASANT EXPERIENCE AT RichFeel Trichology Centre, SION, Mumbai. THE PAYMENT WAS TAKEN IN ADVANCE AND SERVICE OFFERED WAS BARBARIC AND POOR. PFA.

NOT ONLY THAT BUT ENTIRE SION CLINIC MANAGEMENT IS MAKING SURE THAT IT DOESN'T REACH THE TOP MANAGEMENT. THERE IS NOBODY TO TAKE THE FEEDBACK TIMELY AND LACK OF CUSTOMER SERVICE.

THE BARBARIC EXPERIENCE DURING *RD SESSION HAS ALSO HAMPERED MY FACIAL GROWTH AND RENDERED THE * SITTINGS USELESS, ALONG WITH LOSS OF TIME. I COULDN'T GET OUT IN PUBLIC FOR * WEEKS DUE TO PUBLIC SHAME AND MENTAL HARASSMENT CAUSED BY THE EXPERIENCE OF ITS UNTRAINED STAFF AND APPOINTING INQUALIFIED DOCTORS. MOREOVER THE MANAGEMENT WHO DIDN'T CARE TO ADDRESS THE ISSUE AND COMPENSATE AND TURNED A DEAF EAR TO THIS INCIDENT AND NOT TAKE IT SERIOUSLY.


I DEMAND THE LOSS OF INTEREST ON THE BALANCE AMOUNT FOR WHICH RICHFEEL HAS NOT RENDERED THE PENDING SERVICES BUT TAKEN ADVANCE PAYMENT AND FAILED TO DELIVER QUALITY AND SAFETY ALONG WITH FULL REFUND OF PRINCIPAL.
HOW WILL COMPANY BE COMPENSATING FOR THE MENTAL STRESS AND TIME CAUSED TO ME ?

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Complaint Status

Resolution Demanded:

Damages for loss and agony

Richfeel Beauty

3

Total Complaints

1

Total Resolved

33.33%

Consumer Satisfaction

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