Titan - Clock came damaged

The amount is still not refunded but the have taken back the damaged item.
Hey Abhijit Dutta,
We are pleased to inform you that the refund is made against your Order Number *******. The money will be refunded via cheque/NEFT within *-** working days. In case of encircle points redeemed, the points used will be credited back to your account within one hour from the time of cancellation. We seek your cooperation and patience. We cannot thank you enough for taking the time out and giving us a chance to serve you. Eagerly awaiting your next order with us!
Please find below the summary of your order ******* from TITAN.
Order Number: *******
Encircle ID: ************
Customer Name: Mr. Abhijit Dutta
Status: Refund Initiated
Date: **-**-**** **:**:**
Shipping address Mr. Abhijit Dutta
B - **, Sarita Vihar, Near BSES Office

NEWDELHI, DL ******
IN
Mobile: **********
PRODUCT DETAILS

(W****PA**)
Quantity : *
INR ₹ ***.**
INR
Item Subtotal :
Total Amount :
Paid by Card/Cash :
₹ ***.**