New India Assurance insurance company - Claim of accidental vehicle is not refund

Vehicle HP**C **** is met with an accident on **/*/**** at TANOH distt Una HP.Vehicle is insured bumper to bumper with NEW INDIA INSURANCE COMPANY MEHATPUR UNA HP. I paid Rs ****** to PUNJ HYUNDAI Una. I Rrequested company, agent and surveyer to clear or refund the money as soon as possible because I have to pay fee of my daughter. But company did not pay any attention to my request. I need money urgently. I send mails to the company to refund. But no action was taken till today. They say your claim is under process .they are harassing me .DHARAMVIR VASHIST Gagret district Una Himachal Pradesh contact **********,**********