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Neeraj Sharma filed complaint against Make My Trip Gurugram Haryana India on Apr 3, 2022
Booking was made to Johnson Lodge Manali for **th April stay for * night reservation before **th March. After ** days of reservation, I got a call from makemytrip Johnson has a change of Manaagement and as they denied checkins, they will provide cancellation with full refund or other hotels.
I requested if they can talk to new management and I can get the same property. Exectuive of makemy trip said it may take * to * working days which was confirmed by me should be fine.
After * days, I have made multiple calls mentioning the below reasons:
*. Executive working on this case is going to call back
*. You don't have to worry as we have arranged a call back and you will surely get a call back between * to *
*. Asking for the supervisor to escalate supervisor is not available in this shift
*. What supervisor is going to say should be the same you have to wait
Fed up of this kind of a treatment where I did the prior reservations if I would have got the check in denied on the same day, wonder how they would have treated.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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