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Lt Online Store - change of product specification accepted but not delivered

MUTHUVEL CHIDAMBARAM M filed complaint against Lt Online Store on Feb 15, 2022

I ordered for K* total security antivirus software with LT ONLINE STORE. While placing order I made it * devices for * year by mistake instead of *device for * years. Without loss of time the same was communicated to the company to change product specification. LT online store confirmed change of status. but the key received is for the original order and not for the revised one.
I have not used the key to enable them to change the key. The non use of key can be easily verified by them. The same is confirmed by K* SECURTIY technical team also. But LT online refused to oblige. i am not asking for refund ,but change of product specification which also costs lesser. Please help me in resolving this issue
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Complaint Status

Resolution Demanded:

Replace / Fix problem

Lt Online Store

73

Total Complaints

36

Total Resolved

49.32%

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