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Homelane - Change in Quote value

Annu Verma filed complaint against Homelane on Jun 26, 2022

We had approached home lane (Viman nagar office) to get home interior done for our new flat at BT Kawade road , Pune , we received Quote of ****** on *th may & were asked to pay **% (*****) as advance , we paid it on **th may , after which Home lane took * month to visit our flat ( on **th june) stella mose from Home lane visited & started asking us to get few work done outside instead of home lane , we insisted on getting work done as per our first quote , but they provided us Quote * on **rd june valued ****** only where few items were excluded & even discount value was reduced , for our disagreement we had written mail to home lane team asked them to refund our advance money of ***** , but they denied saying that advance paid is non refundable , after which we asked to get only * work done , which was ****** on quote * & asked them to adjust advance there , after which they provided new Quite of ****** & they said this final . now i am feeling cheated & fooled m please help , all mail communication & whatsapp chat are saved , payment was done online . now we want refund & compensation for all delays happened so far as we are paying EMI of ***** along with mental harrasment .

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Homelane

20

Total Complaints

6

Total Resolved

30.00%

Consumer Satisfaction

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