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Shrey Patel filed complaint against Make My Trip on Jun 1, 2018
I booked outstation cab for * days from *:** AM on **th May to **th May from Pune Airport.
However I got cab pickup at around *:** AM, which is *:** hours delay.
Number of issue I had:
*) There was no driver details message from MakeMyTrip till *:** AM.
*) After contacting MakeMyTrip, I got two times different driver details between *:** to *:**, who didn't responded us falsely with giving number of flase issues.
*) In a wonder, there was no contact from MakeMyTripto us for the cab delay. We needed to contact customer care multiple times without receiving satisfactory response.
*) Because of this we needed to change our travel plan and we couldn't visit some places as planned.
*) We were * person family with one * year old daughter. So I hope you can understand how we passed * and half hours without even a place to sit. We were falsely commuted every time that cab will reach in **-** minutes and made us all frustrated multiple times.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
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