Club Mahindra Holidays - Cancelled Membership but no refund

https://consumerhelpline.gov.in/user/dashboard.php


Hello Sir/Madam,

I have taken Club Mahindra holiday membership on **th June **** by paying Rs.*,**,***(Three lac sixty thousand). I have cancelled the membership by writing a mail to memberexperience@mahindraholidays.com on *nd July ****.
As per the company policy which is mentioned the document provided in time of membership joining time, If the customer cancels the membership with in **days, full refund will happen with in **days. Document is attached.

*. I have called their customer care more than **times, every time they are saying they will arrange a call back from the branch (Bangalore- Mr. Pankaj) and the cancellation is under process. Mr. Pankaj hardly called me.

*. I have mailed more than **times to know the status of the refund, but got only one replay saying refund will take **days of time.

*. I have called Mr Kesav, how will I get my money back. He is avoiding and saying it will take **days, where as at the time of joining he told me Refund will happen with in **days. Now he is not responding my call.
*. Mr. Pankaj came to my home to convince me for retention, but I am not interested and I have personal reason for the cancellation. I told him please process my cancellation asap, so that I should get my money back with in **days. Also I have showed him the document and send the document scan copy to him. I also called Mr. Pankaj more than ** times, he hardly respond my call. Even he is the person who is suppose to respond my mail.
*. I have called Mr Satish (Branch Manager) *-* times, every time he asked me give some time and he is not aware about my case which pending in his office last **days.

Now I am helpless, Please help me.



Branch * Address:
**/* *nd Floor Millers Road,
Adjacent to Cunningham Road
Before Navnith Motors or Opposite to Superintendent & Inspector General of Police
Bangalore - ******.
Timing : Monday to Friday - *.**am - *.**pm
Saturday - *.**am-*.**pm

Branch * Address:
Pushpanjali
No.***, ** Feet Road
Koramangala, *th Block
Opposite to Maharaja Hotel
Bangalore - ******
Timings:
Monday -Friday:*.**am-*.**pm
Saturday: *.**am -*.**pm

Customer Care Helpline No: **** *** ****
memberexperience@mahindraholidays.com

Kesav (Sales): **********
Pankaj (Refund-Manager): **********
Satish (Branch Manager): **********