Urban Ladder Home Decor Solutions Private Limited - CANCELLATION REFUND OF ORTHOPEDIC COOLING GEL MOMERY FOAM ordered no

HI SIR,
GREETINGS OF THE DAY,
THIS IS MAHESH GOKRAL FROM MUMBAI CHEMBUR ,I HAD BOOKED THE ORTHOPEDIC MATTRESS FROM THE R - CITY MALL GHATKOPAR WEST.
I HAD BOUGHT THE WOODEN HYDRAULIC BED AND THE MATTRESS FROM URBAN LADDER STORES FROM R - CITY MALL.
I HAD PAID THE FULL MONEY FROM MY DEBIT CARD OF ICICI BANK AND DONE THE PAYMENT IN EVENING ,: May **, **** **:**:** PM IST
THERE AN ISSUE CAME WITH MY HEALTH PROBLEM WHERE ALREADY I WAS HAVING THE BACKBONE CRITICAL ISSUE , WHEN I CONSULT MY ORTHOPEDIC
SURGEON HE SAID YOU DON'T BUY THE ORTHOPEDIC COOLING GEL MEMORY FOAM MATTRESS. IT IS NOT GOOD FOR YOUR HEALTH AS THE GEL IN THE FOAM
WILL CREATE MORE CRITICAL BACK PAIN AND IT CAN BE A VERY SERIOUS PROBLEM FOR YOU IN COMING MONTHS.
SO NEXT VERY DAY IMMEDIATELY I HAD GONE TO THE URBAN LADDER STORES AND CANCELLED THE ONLY MATTRESS PRODUCT, WHICH I DON'T WANT.
NOW THE ISSUE IS NEXT DAY THE STORES KEEPER HAD ALREADY SENT THE MAIL WITH MY CONCERN AND THE URBAN LADDER MANUFACTURING UNIT OF URBAN LADDER IS SAYING WE CANT CANCELLED THE ORDER ,
IF I AM NOT ABLE TO USE THAT PRODUCT DUE TO MY SEVERE BACKBONE ISSUE SO WHY I SHOULD NOT CANCELLED THE ORDER AND WHY NOT I SHOULD GET MY REFUND PAYMENT OF *****/-.
AFTER FOLLOWING WITH MAIL AND TALKING TO THEM THEY ARE IGNORING MY CALL AND NOT GIVEN MY REFUND AFTER GIVING MY GENUINE REASON.
THIS IS VERY BAD ABOUT THE URBAN LADDER AND I HAD GOT VERY BAD EXPERIENCE ,
I AM GOING TO TAKE THIS MATTER UP WITH LEGAL AUTHORITIES AND GOING TO TALK WITH HIGHER PERSON OF RELIANCE RETAIL COMPANY.
THIS IS BECOME DISGUSTING FOR ME, IF YOU CAN'T GIVE CUSTOMER SATISFACTION NO ONE WILL BUY PRODUCT FROM YOU AND NOT SEEING ANY CUSTOMER SATISFACTION FROM URBAN LADDER SIDE IS ZERO, NO COOPERATION , NO CO -ORDINATION FROM YOUR SIDE ABOUT CUSTOMER.
EVEN BEFORE DELIVERING PRODUCT I HAD INFORM THEM AND SENT ON MAIL BY URBAN LADDER STORES PERSON,
TERMS AND CONDITIONS ARE A PART OF ALL COMPANY BUT STILL OTHER COMPANIES REFUND THE MONEY BACK IF THE CONSUMER HAVE THE ISSUE.
OTHER COMPANIES ARE GIVING *** DAYS OF TIME TO USE THE MATTRESS BED AND IF ANY ISSUE IS THERE THAN THEY SAID WE WILL TAKE THE MATTRESS BACK AND GIVE YOU THE FULL REFUND MONEY TO YOUR ACCOUNT,

I WILL BE WAITING FOR MY REFUND MONEY AND SOON ALL THIS THINGS MUST GET SOLVED FROM YOUR SIDE.


REGARDS
MAHESH GOKRAL
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