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Make My Trip Gurugram Haryana India - Cancellation of the hotel booking and refund of amount in medical emergency case

Prashant kumar filed complaint against Make My Trip Gurugram Haryana India on Dec 14, 2023

I had a booking for hotel Alpine Musk for **-** Dec **** in kanatal, Uttarakhand.
Payment made : rs ****

But due to my kid being very sick i could not make the trip. I informed make my trip agent about this on *th December and requested to cancel the booking and refund the amount.

Make my trip agent assured me that he has spoken to hotel owner and once I provide a medical proof my booking will be considered cancelled and refund will be made.

However despite of providing the medical proof on **th Dec already... Make my trip is just saying they are speaking to hotel and will resolve the query in ** hours.

Its been * days and my refund is still not provided.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Make My Trip Gurugram Haryana India

64

Total Complaints

32

Total Resolved

50.00%

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