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Byju - ByJus online course got deactivated even before agreed expiry of package

Shankar Hanumant Kalel filed complaint against Byju on Apr 28, 2022

I have enrolled to Byjus Tablet Learning Program for my daughter Shreya Kalel in Oct - ****. We purchased package for * years from **th to **th grade ICSE course from years **** to ****.
As per terms and conditions stated by Sales person from ByJus, all online learning materials, videos will be accessible to student for entire duration of * years but to my surprise when student passed out of **th grade in ****, the videos and other material of **th grade were deactivated. Now student is promoted to **th grade in **** but she is not able to revise any topics she has learnt in **th so that she will be clear with her fundamentals.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Byju

47

Total Complaints

39

Total Resolved

82.98%

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