Byjus ias - Byjus EMI Cancellation

I’m filing this complaint as I didn’t get any solution from Byju’s Cancellation Team after repetitive calling them to cancel my EMI of Byju’s IAS course. I have purchased Byju’s IAS Tablet course in the month of November,****. At that time i did not had any source for taking loan so I asked my friend to help me by giving his account details for taking loan and his account was verified for loan. I used to pay him cash every month. And Now I’m financially down and I’m not in the position to pay the EMI. Unfortunately, family circumstances at this time require my full attention, and I have important issues to take care of, which leave me unable to pay the Upcoming EMI’s. I’m calling them everyday to give me a solution but instead of that they are saying that it is impossible. I told them I don’t want any refund but please cancel the EMI as I won’t be able to manage it and also because of financial problems I’m not even able to focus on my studies. I even told them that I will send the tablet and the books which are not even touched but they are just saying that it is impossible. How can something be impossible for a company which itself says while selling the products that nothing is impossible? Please help me