Make My Trip - Booking amount charged prior to stay

Rahul Verma filed complaint against Make My Trip on Sep 11, 2018

Hi,
I had book the Novotel Goa Resort & Spa, from Make my trip (Booking ID NH*P************) for * nights starting **st Jan **** to *rd Feb ****. I had chose the option of pay at hotel and gave my credit card details as guarantee. That was stated that nothing will be charged right now and payment to made at hotel.
However whole amount of **,*** was charged from my credit card on **th Aug **** without my consent. It is also mentioned on message that trx is not an authenticated trx as per RBI.
It is not as per commitment from MMT or from hotel. I want this charge to get reversed from this month and deffer it till my actual dates of booking.
Make my trip should not give this option "pay at hotel" if these kind of charges apply.
Attached are my booking details and trx message.

Thanks,
Rahul Verma
**********

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Make My Trip

731

Total Complaints

299

Total Resolved

40.90%

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