Tanishq - Blocked gold not delivered by Tanishq

Ref : Tanishq - Rivaah aashirvaad - Soverign Saver scheme Account Number : *********
I enrolled in the Rivaah Aashirvaad Sovereign Saver Scheme on **/**/****. Monthly payment was Rs **,***. All the instalments were paid on time. The total instalment paid was Rs * lakhs and the equivalent gold blocked was **.**** grams. Screen shot attached herewith. On **/**/** I went to the Tanishq factory showroom at Hosur to claim the gold that was blocked in my account. Rs * lakhs was still with Tanishq then. The showroom executive (Mr Jaishankar) refused my purchase saying that I have exceeded *** days by one day. I did not receive any call or SMS from the store about the validity expiry. Moreover Rs * lakhs was still with Tanishq then.
I am a Tanishq customer since last ** years and every year I continued to be a member in the prevalent scheme then.
I returned empty handed and frustrated. In the evening the store executive from Tanishq made an online transfer of Rs * lakhs to me without any benefit. Tanishq used my funds to run their business for ** months.
I trusted Tanishq that it would give me **.**** grams at the end of the scheme. It ended in mis-trust and cheating
I request you to direct the store to release **.**** grams of gold for me.
The correspondence with Tanishq and reply is given in the below email.
Thanks and regards.
K V Natarajan
**********


From: Tanishq Care <tanishqcare@titan.co.in>
Sent: Tuesday, January *, **** *:** PM
To: natrajan.al@gmail.com
Subject: Rivaah aashirvaad Soverign Saver scheme - Grievence - TKT-********** - ********* [ ref:!**D*F***vQQ.!***C****KRF:ref ]

Dear Mr. Natarajan,

Greetings from Tanishq!

Kindly be informed that we have already responded to the concerns raised by you. As per the terms and conditions of the Tanishq Rivaah Aashirwaad Sovereign Saver plan, the account needs to be redeemed within *** days from the date of enrolment. As the account was not redeemed, a refund has been processed.

You being our valuable customer, we will go ahead and allow a maximum benefit of **% off on the making charges against a plain jewellery purchase worth Rs.***,***. Actual making charges will be applicable beyond Rs.***,*** of purchase.

Also, please note the accumulated gold weight benefit cannot be extended post-refund.

Please feel free to email us at tanishqcare@titan.co.in or call us at ****-***-****, from ** AM to ** PM, for any further clarifications.

Warm Regards,
Muskaan
Tanishq Customer Care
Call us ****-***-****