Tikona Broadband - Bill fraud done
Aranta Naidu filed complaint against Tikona Broadband on May 4, 2019
I have taken a connection with User ID ********** on August ****. Then In June **** I changed my flat and requested for transfer of connection but the representative on visit told to get new connection since my new society has some offers on the new connection and I was told that the old connection they will close. But even after paying the amount for the new connection it was not configured till one week and when contacted customer care they configured the same connection at the new house as well after around ** days. I was called and told about the same and they reset the connection with the new account. But was asked to pay the bill for June as well since for ** days old connection was being used. Hence I end up paying for both connections for the month of June. After that, I contacted customer care to ask for closing the old connection and they confirmed that after bill payment they will connect. But Instead, they just de-activated the rental plan.
But still, send still with the irregular amount. I told the customer care many times that I am not living in that flat and the connection is not being used since it does have any modem at that location only the wire and antenna but still, they charged the bill and harassed over the call.
For the new connection, I have paid all the bill and its User Id is **********. But it has been nearly one year and they are charging some usage charge in old connection.
Now, they have sent legal notice saying that I have defrauded for bill amount **** and also I have to pay for hardware and modem **** Rs if anything is missing but when I first bought the connection I bought my own modem and as for other hardware the wire and antenna its still fixed in terrace of old flat. These people are constantly calling and harassing for bill payment. I didn't even want a new connection if was insisted by their own representative on the home visit. Now expect to pay bill old connection as well. I have attached the latest bill.
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Abbas Sakarwala on Jul 10, 2024
Tikona Broadband – Internet not working since 10 daysClosed
My Tikona ID is **********. My Tikona Internet is not working since * days and No one from Tikona is bothered to address the issue. I called so many times to Customer Care but they are just saying "We are working on...
Abhishek Malwade on Apr 21, 2022
Tikona Broadband – Billing HarrasmentClosed
I have discontinued the tikona broadband connection , remove its all physical connection with electricity , still i am getting bills for internet usage , i haven talked with tikona broadband customer support , they ...
Sanah Baig on Sep 22, 2021
Tikona Broadband – Tikona not acknowledging my request to stop it s connectionClosed
I have raised multiple requests to tikona for stopping their net connection services well in advance. I have asked for refund of my deposits. However nobody is giving me confirmation or acknowledgement. Infact am ...
Narendra Kumar on Aug 16, 2020
Tikona Broadband – Refusing to pay the feeClosed
I paid the access amount and now they are refusing to Refund the access paid amount.
Shanil on Jun 14, 2020
Tikona Broadband – Today will connect the new connection he said first time u get 10 mbps speed another u get 25 Mbps sClosed
Sir can I get new broadband connection for tikkona **/**/** he said first time ** mbps speed next week will ** Mbps speed but still zero mbps speed please resolve my problem