Dell Laptop - Bad services with worst reply from employees

Please answer my questions and clear my doubts.
Q*. If I have purchased a New Laptop of Dell, with specification like Core I*, with * GB RAM, * TB HDD, then why it was having operating speed like a P* computer ?
Q*. Why Laptop Operating speed was worst with the registered version of Windows **, Office & Antivirus?
Q*. Why my Laptop Camera was not in working condition when I started Laptop camera while having my official Zoom Meeting?
Q*. Why your technical team was unable to repair it perfectly when I visited first time at Reliance ResQ and again I need to visit Reliance ResQ for Multiple times?
Q*. Why Laptop Camera was not repaired in second visit?
Q*. Why your technical team was unable to increase my Laptop speed and technical team was unable to start my Laptop when I faced problem of Laptop not getting started first time?
Q*. If I had paid for extra warranty for * years then why I need to communicate with anyone else to increase my Operating speed of my Laptop and need to pay him for his services?
Q*. The technical person whom I paid to start my laptop and increase operating speed was from technical person who use to visit at Reliance ResQ, if same person can do satisfactory work with payment why that person cannot do satisfactory work in warranty?
Q*. Why under warranty your technical team is unable to repair Laptop within *-* days it takes almost **-**-** days to repair Laptop under warranty?
Q**. Why the same technical person can repair Laptop with same problems within *-* days if I pay him for his services?
Q**. If receptionists informed me on **th July, ****, Friday that my laptop is repaired and it is under observation for one day, then why ResQ team did not provided me my Laptop on **th July-****, Saturday?
Q**. If my Laptop Camera is not working because of some camera related internal device problem, then what was the technical team use to do for my previous *-* complains related to Laptop Camera?
Q**. If your technical person who is team leader has knowledge, that no one can communicate better in loud voice, to communicate better the voice must be in low, then how he does not have any knowledge about his team who is not working good?
Q**. If anyone makes mistake then it is the team leader who need to guide him to correct his mistake, what was your team leader doing in this matter?
Q**. If any one in the team has not worked accordingly, at that point of time team leader is one who should face the customer and reply to customer satisfactorily, but here team leader says that its not my mistake its my teams mistake, so why you are complaining me, you should complain to the person who made mistake?
Q**. If a team leader cannot improve his team, without a written complain by customer, then how he is a team leader?
Q**. To improve your services, Is it mandatory that a customer face many problem, and then customer visit to service station, and then customer need to give complain in written to improve your services?
Q**. Is a customer a person who will spend money to purchase your products and it is a customer who will spend his time and money to improve your services, skills & abilities of your technical team or your employees?
Q**. Did you sold me a technically faulty Laptop? Why I should not think about this if I am facing such kind of problem?
Q**. Do you think I should visit Reliance Digital to purchase anything after facing so many problems?
Q**. Do you think that I should suggest anyone to visit Reliance digital to purchase anything?
Q**. Who is mainly responsible for this faulty Item (Laptop)
Q**. Who will pay me for time I have wasted?
Q**. Who will pay me for the money I have occurred to repair this laptop multiple times?
Q**. Who is responsible for my respect which is reduced in my superiors mind while having official Zoom Meeting?
Q**. If this time also I will face any problem of Laptop Camera, Laptop Battery or anything else then who will be responsible for it? Who will pay for it? Who will bear loss of my time for that?
Q**. Today on **th July, **** if Receptionist inform me that actually I should visit to Reliance ResQ service station situated at Sun Pharma Road, Vadodara, then why she did not informed me this at first visit, not even at *nd, *rd & *th Visit ?
Q**. If I am not eligible to get service from Reliance ResQ situated at Akshar Chowk, Vadodara, then how they provided me service before?
Q**. And this is the first time in my life I have heard that service station also have some selected customers?
Q**. Recent example, once I faced problem from Airtel, at that point of time I was in surat, so visited service station situated in surat, then also they did not refused me to clear my doubts or to solve my query or to solve my problem. Do Reliance ResQ has some different policies for service station and for customers to visit only those service station for which customer is informed while purchasing any item?
Q**. If I am not eligible to visit Reliance ResQ, situated at Akashar Chowk, Vadodara then how & why Mr. Faizan sales person of Reliance Digital at Nizampura provided me address of Reliance ResQ, at Akshar Chowk, Vadodara?
Q**. Can you please arrange a new Laptop for me? If yes, then thank you for your services, if no then answer my question that If your money is important for you, then why customers is not important for you, who helps you to generate more and more sales which will give you reward in terms of money.
Q**. If your money is important, then why don’t you think that customers money is also important for him?
Q**. As everyone has its own respect, in the same way every ones money is also important for him!


Peoples who are/should be responsible for this matter are mentioned as under :
*. Miss Aishwariya ( Receptionist) Reliance ResQ, Akshar Chowk, Vadodara
*. Mr. Aarifbhai (Team Leader) Reliance ResQ, Akshar Chowk, Vadodara.


With a hope and expectation that I will be replied for all these questions within * working days. And also expect that I will definitely get a reply for this within a time limit so can trust again, or you will not change your behavior and continue irritating or disappointing your customer.







Regards,
Nikke Sharma,
Unsatisfied Customer,
Irritated Customer with your Services,
Disappointed Customer with your Service as well as with your Products/Sales Unit/Services.
# ***** *****