Sunflame - Bad Services of Sunflame

Hi Team,
I purchased the product Lara ** Chimney from SK enterprises, Mohali in the month of March ****.

It was working fine for * months (April and May) but suddenly, it stopped working in June **** so I contacted ''SK Enterprise'' and they shared the number of your customer care (***********) where I registered my complaint with code CHA********* on July *, ****.

They informed me that the technician will visit my home to check the product but no one came after the complaint so I called again & again and got the number of incharge (Mahesh Attari - **********) who is managing a service center of Chandigarh.

He sent a technician after *-* days but he was not able to find the issue and asked me to reach out Mahesh.

I have been continuously trying to reach Mahesh for the last three weeks but he always says the same thing: that i do not have solution as of now so please give me some time.

Even i am calling in Service Center on daily basis but they are also saying same thing: that we are escalating this issue and you will get solution/ call within ** hours but no update as of now.

I sent multiple emails on customercare@sunflame.com but no response from anyone.

I have not gotten any solution for my product from the last ** days.

I just want to confirm, Have i made any mistake in bringing a product from Sunflame?

How soon will I get a solution or get my chimney in working condition?

If you do not have a solution for issue then change my chimney. I want a replacement not a repair because your team is not able to provide such services which a consumer can expect from a well known company.

Thanks