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Bigbazaar - Amount deducted twice from my accounts and order not placed around rupees

Kirankumar filed complaint against Bigbazaar on May 10, 2021

HI Team,

I had try to place orders twice by paying amount *****.** rupees and ***** ruppes.
amount deducted but order not placed.
i tried to reach customercare but it seems very hard to reach waiting more than hours till not connecting.

Here are the transaction details
from my account debited of INR*****.** on **-may-** &futurepay.payu@hdfcbankcredited.UPI:************

**/**/**** UPI/************/Upi Transaction/futurep Dr. **,***.**

and on another transaction on * May ****

Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance
** May **** POS ******XXXXXX**** PAYU-www.futurep ************ ** May **** **,***.**

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Bigbazaar

10

Total Complaints

7

Total Resolved

70.00%

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