Mobikiwik - Amount debited from mobikiwik wallet without my concern
Sanjana Aggarwal filed complaint against Mobikiwik on Oct 31, 2019
On **th Jan, while adding amount of Rs **** to mobikiwik wallet, amount got deducted from my PNB account but was not added in mobikiwik due to which I raised complaint on both parties. After two days , amount got added in my wallet.
On *th Feb, Rs **** got deducted from my mobikiwik wallet without my concern.
On raising complaint to their customer executive, they are repeatedly(like robots) saying that the charge back request has been raised by my bank team, so amount will get credit in my bank account.
On contacting bank team, they are saying the request has been rejected by them since the transaction was successful in mobikiwik. So it is mobikiwik responsibility to credit amount back to my wallet.
I have even shared my bank account statement with mobikiwik team which is clearly stating that no amount has been credited till date in my bank account.
Also I have shared the bank response with them even then they are not taking action.
This is mobikiwik's service. The fraud app which believes in looting customers. I have raised so many tickets with them and it's been more then ** months but no action has been taken till now.
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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