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Myflowerapp com - amount debited but order not delivered

Madhulatha filed complaint against Myflowerapp com on May 19, 2022

I have ordered a cake of total INR **** on **th evening hours, i got my amount debited and the next day i got mail from the team of myflower app that they received amount late and so can delivery the gift on **th , where i denied as the occasion was completed , i requested for refund according to their refund policy mentioned in their website, but they are denying to do refund , the team wish to add amount in my myflowerapp wallet which i dont require..as the number mails going on between us but there is no response from them when i ask my refund amount in account. and suprisingly i didnt notice wallet option also in the website and they are not providing concern person number to explain about my grievance , either they are not responding my mail or they are not providing number of concern dept or they are not solving my making refund of my amount...to whom should contact now?

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Myflowerapp com

62

Total Complaints

61

Total Resolved

98.39%

Consumer Satisfaction

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