Air Asia - Airasia website was not working for web checkin so they promised they will not charge for boarding p
Kalyan Banerjee filed complaint against Air Asia on Oct 9, 2021
I am a travel agent who booked a ticket for my client. As after booking ticket I tried to generate boarding pass which due to the problem in the website I was unable to do so. Lastly I called to their groupdesk team and they also tried many times but was unable to fill boarding pass page so they told they will pass a note not to charge for boaarding pass yet they charged.
I have given the full full voice recordind to the helpdesk about what they have told but still they are not refunding the amount.
Passenger name- AMAR ROY
PNR-Y**SGN
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